Meet the Team

At Elite Alliance, our passion for what we do is the driving source towards our success. We take great pride in providing our members with remarkable travel opportunities and unforgettable memories! Every day we collaborate together, respect each other, and take pleasure in creating new ways to provide our members un-matched personalized service. We are proud to say we work at Elite Alliance – a place where our positive culture embodies our values – where our greatest reward is working together.

Rob Goodyear
President / Partner

Prior to joining Elite Alliance, Rob was the VP of Operations with DCM Hospitality, overseeing day to day operations for the company’s managed resort communities. Rob started his career in the hospitality industry with ClubCorp at the historic Pinehurst Resort and The Owners Club at Telluride. Rob has extensive knowledge in public and private club management and interval vacation ownership.

Rob Goodyear
President / Partner

Prior to joining Elite Alliance, Rob was the VP of Operations with DCM Hospitality, overseeing day to day operations for the company’s managed resort communities. Rob started his career in the hospitality industry with ClubCorp at the historic Pinehurst Resort and The Owners Club at Telluride. Rob has extensive knowledge in public and private club management and interval vacation ownership.

(214) 393.2842 – Direct
(214) 864.7688 – Cell
rgoodyear@elitealliance.com
Rob Goodyear | Linkedin

Kelli Buchheit
VP of Operations

Prior to joining Elite Alliance, Kelli served as the Membership Director and Tennis Professional at Irondequoit Country Club. Kelli joined Elite Alliance in 2013 as Director of Members Services, focusing on enhancing the membership experience and growing the membership base. Currently as Vice President of Operations, Kelli manages the day to day operations. Kelli enjoys her free time spent with her husband, daughter and doodle- exploring the Finger Lakes region by boat or experiencing one of many EA destinations.

Kelli Buchheit
VP of Operations

Prior to joining Elite Alliance, Kelli served as the Membership Director and Tennis Professional at Irondequoit Country Club. Kelli joined Elite Alliance in 2013 as Director of Members Services, focusing on enhancing the membership experience and growing the membership base. Currently as Vice President of Operations, Kelli manages the day to day operations. Kelli enjoys her free time spent with her husband, daughter and doodle- exploring the Finger Lakes region by boat or experiencing one of many EA destinations.

(214) 382.9598 – Direct
kbuchheit@elitealliance.com
Kelli Buchheit | Linkedin

Karrie Mastrella
Director of Membership

Prior to joining Elite Alliance, Karrie worked in the sport industry, working for professional hockey and lacrosse teams. Her experience includes roles in customer relations, as well as event planning and travel coordination. As Director of Membership, she focuses on building genuine connections with Elite Alliance members to make their membership experience memorable.

Karrie Mastrella
Director of Membership

Prior to joining Elite Alliance, Karrie worked in the sport industry, working for professional hockey and lacrosse teams. Her experience includes roles in customer relations, as well as event planning and travel coordination. As Director of Membership, she focuses on building genuine connections with Elite Alliance members to make their membership experience memorable.

(214) 396.3831 – Direct
kmastrella@elitealliance.com

Colleen Brett
Director of Communications

Prior to joining Elite Alliance, Colleen spent time living and working in Thailand. Colleen’s adventures throughout South East Asia gave her experience in the travel industry and has led to her passion for creating meaningful and authentic experiences for Elite Alliance members. Colleen has a strong background in public relations, promotions, and community outreach.

Colleen Brett
Director of Communications

Prior to joining Elite Alliance, Colleen spent time living and working in Thailand. Colleen’s adventures throughout South East Asia gave her experience in the travel industry and has led to her passion for creating meaningful and authentic experiences for Elite Alliance members. Colleen has a strong background in public relations, promotions, and community outreach.

(214) 396.5885 – Direct
cbrett@elitealliance.com

Jennie Daniels
Director of Partnerships

Prior to joining Elite Alliance, Jennie worked in the banking industry for Wells Fargo Home Mortgage for over thirteen years. She has an extensive background in home mortgage, customer service, event planning, sales and marketing. Jennie’s travel experiences and passion for travel provide Elite Alliance members with an unparalleled commitment in making their travel adventures unforgettable.

Jennie Daniels
Director of Partnerships

Prior to joining Elite Alliance, Jennie worked in the banking industry for Wells Fargo Home Mortgage for over thirteen years. She has an extensive background in home mortgage, customer service, event planning, sales and marketing. Jennie’s travel experiences and passion for travel provide Elite Alliance members with an unparalleled commitment in making their travel adventures unforgettable.

(214) 396.6492 – Direct
jdaniels@elitealliance.com

Ingrid Alvarez
Exchange Coordinator

Prior to joining Elite Alliance, Ingrid spent several years as a Training Manager. She has extensive experience in customer service, sales, home mortgage, and educational marketing. Ingrid is highly involved in her community — she directs plays, participates in youth advocacy groups, and enjoys swimming and horseback riding. She is proud to be a part of the Elite Alliance family.

Ingrid Alvarez
Exchange Coordinator

Prior to joining Elite Alliance, Ingrid spent several years as a Training Manager. She has extensive experience in customer service, sales, home mortgage, and educational marketing. Ingrid is highly involved in her community — she directs plays, participates in youth advocacy groups, and enjoys swimming and horseback riding. She is proud to be a part of the Elite Alliance family.

(214) 396.6590 – Direct
ialvarez@elitealliance.com

Faith Hillestad
Exchange Coordinator

Prior to joining the Elite Alliance team, Faith kicked off her training with the Walt Disney World College Program. Faith is very proud of her Mouster’s Degree! Since then she has built up an extensive background in fine dining, catering and banquets, event planning and office administration. She developed a strong passion for worldly travel when she visited England for the first time.

Faith Hillestad
Exchange Coordinator

Prior to joining the Elite Alliance team, Faith kicked off her training with the Walt Disney World College Program. Faith is very proud of her Mouster’s Degree! Since then she has built up an extensive background in fine dining, catering and banquets, event planning and office administration. She developed a strong passion for worldly travel when she visited England for the first time.

(214) 393.2813 – Direct
fhillestad@elitealliance.com

Teresa Sadowski
Exchange Coordinator

Prior to joining Elite Alliance, Teresa worked on Federal contracts with the US Dept. of Education and NYS Higher Education as a debt counselor for 10 years with a variety of customer experience. She travels to Italy every summer to visit family and speaks fluent Italian. With her experience in European travel, Teresa is very passionate about planning your next adventure!

Teresa Sadowski
Exchange Coordinator

Prior to joining the Elite Alliance team, Faith kicked off her training with the Walt Disney World College Program. Faith is very proud of her Mouster’s Degree! Since then she has built up an extensive background in fine dining, catering and banquets, event planning and office administration. She developed a strong passion for worldly travel when she visited England for the first time.

(214) 396.8160 – Direct
tsadowski@elitealliance.com

Saige Prosser
Exchange Coordinator

Prior to joining Elite Alliance, Saige worked as an Event Coordinator for Walt Disney World. She has a Bachelor of Science in Hospitality Management and four years of hotel experience. Saige’s passion for travel began when she spent a summer working on Mackinac Island in Michigan. Her extensive background has created a love for travel planning.

Saige Prosser
Exchange Coordinator

Prior to joining Elite Alliance, Saige worked as an Event Coordinator for Walt Disney World. She has a Bachelor of Science in Hospitality Management and four years of hotel experience. Saige’s passion for travel began when she spent a summer working on Mackinac Island in Michigan. Her extensive background has created a love for travel planning.

(214) 396.3652 – Direct
sprosser@elitealliance.com

Colt Kramell
VP of Business Development

Prior to joining Elite Alliance, Colt had an extensive background with overseeing multiple facets of operations within the Hotel and Vacation Rental Industries. Colt’s career took him all over the United States and ultimately back to where he is from in Western NY to join the Elite Alliance Team. In his role, Colt focuses on the growth of Elite Alliance’s luxury portfolio.

Colt Kramell
VP of Business Development

Prior to joining Elite Alliance, Colt had an extensive background with overseeing multiple facets of operations within the Hotel and Vacation Rental Industries. Colt’s career took him all over the United States and ultimately back to where he grew up, in Western NY, to join the Elite Alliance Team. In his role, Colt focuses on the growth of Elite Alliance’s luxury portfolio.

(214) 396.5199 – Direct
ckramell@elitealliance.com

Deana Dillon
Executive Office Manager

Deana came to Elite Alliance with extensive experience in accounting and human resources. She graduated from Roberts Wesleyan College and received a Bachelor of Science in Business Administration. Deana is actively involved at Oasis Church and The Charles Finney School. She spends her free time with her husband, children and grandchildren.

Deana Dillon
Executive Office Manager

Deana came to Elite Alliance with extensive experience accounting and human resources. She graduated from Roberts Wesleyan College and received a Bachelor of Science in Business Administration. Deana is actively involved at Oasis Church and The Charles Finney School. She spends her free time with her husband, children and grandchildren.

(214) 393.3990 – Direct
ddillon@elitealliance.com

Curtis Moran
Web Developer

Prior to joining Elite Alliance, Curtis worked as a Systems Analyst in the greater Rochester area. When Curtis isn’t having fun tinkering with computer technology, he shares his passion of music by playing bass in the David Bowie tribute band Hunky Dory.

Curtis Moran
Web Developer

Prior to joining Elite Alliance, Curtis worked as a Systems Analyst in the greater Rochester area. When Curtis isn’t having fun tinkering with computer technology, he shares his passion of music by playing bass in the David Bowie tribute band Hunky Dory.

cmoran@elitealliance.com

John Knappert
Web Developer

Prior to joining Elite Alliance, John was an integral part of the IT Team for the State of New York. He graduated college with a Bachelor’s degree in Computer Science, and enjoys working in Elite Alliance’s information technology department. When John isn’t busy discovering new ways to enhance Elite Alliance’s website platform, he can be found biking or playing board games with his wife and friends.

John Knappert
Web Developer

Prior to joining Elite Alliance, John was an integral part of the IT Team for the State of New York. He graduated college with a Bachelor’s degree in Computer Science, and enjoys working in Elite Alliance’s information technology department. When John isn’t busy discovering new ways to enhance Elite Alliance’s website platform, he can be found biking or playing board games with his wife and friends.

jknappert@elitealliance.com