Meet the Team

At Elite Alliance, our passion for what we do is the driving force towards our success. We take great pride in providing our members, owners, guests, and clients with remarkable travel opportunities and unforgettable memories! Every day we collaborate together, respect each other, and take pleasure in creating un-matched personalized service. We are proud to say we work at Elite Alliance – a place where our positive culture embodies our values – where our greatest reward is working together.

Rob Goodyear
President / Partner
Elite Alliance

Prior to joining Elite Alliance, Rob was the VP of Operations with Elite Alliance Hospitality, overseeing day to day operations for the company’s managed resort communities. Rob started his career in the hospitality industry with ClubCorp at the historic Pinehurst Resort and The Owners Club at Telluride. Rob has extensive knowledge in public and private club management and interval vacation ownership.

Rob Goodyear
President / Partner
Elite Alliance

Prior to joining Elite Alliance, Rob was the VP of Operations with Elite Alliance Hospitality, overseeing day to day operations for the company’s managed resort communities. Rob started his career in the hospitality industry with ClubCorp at the historic Pinehurst Resort and The Owners Club at Telluride. Rob has extensive knowledge in public and private club management and interval vacation ownership.

(214) 393.2842 – Direct
(214) 864.7688 – Cell
rgoodyear@elitealliance.com
Rob Goodyear | Linkedin

Steve Dering
Founder & Partner
Elite Alliance

Steve is the founding partner of Elite Alliance Real Estate. He pioneered the country’s first residence club in 1991 at Deer Valley Resort in Park City, Utah. Subsequently, he structured and launched The Phillips Club in Manhattan, the world’s first urban residence club. Steve has worked with developers to introduce residence clubs at prestigious destinations around the globe. These clubs have generated more than $1 billion in sales.

Steve Dering
Founder & Partner
Elite Alliance

Steve is the founding partner of Elite Alliance Real Estate. He pioneered the country’s first residence club in 1991 at Deer Valley Resort in Park City, Utah. Subsequently, he structured and launched The Phillips Club in Manhattan, the world’s first urban residence club. Steve has worked with developers to introduce residence clubs at prestigious destinations around the globe. These clubs have generated more than $1 billion in sales.

(435) 901.1679 – Direct
sdering@elitealliance.com

Kelli Buchheit
VP of Operations
Elite Alliance Exchange

Prior to joining Elite Alliance, Kelli served as the Membership Director and Tennis Professional at Irondequoit Country Club. Kelli joined Elite Alliance in 2013 as Director of Members Services, focusing on enhancing the membership experience and growing the membership base. Currently as Vice President of Operations, Kelli manages the day to day operations. Kelli enjoys her free time spent with her husband, daughter and doodle- exploring the Finger Lakes region by boat or experiencing one of many EA destinations.

Kelli Buchheit
VP of Operations
Elite Alliance Exchange

Prior to joining Elite Alliance, Kelli served as the Membership Director and Tennis Professional at Irondequoit Country Club. Kelli joined Elite Alliance in 2013 as Director of Members Services, focusing on enhancing the membership experience and growing the membership base. Currently as Vice President of Operations, Kelli manages the day to day operations. Kelli enjoys her free time spent with her husband, daughter and doodle- exploring the Finger Lakes region by boat or experiencing one of many EA destinations.

(214) 382.9598 – Direct
kbuchheit@elitealliance.com
Kelli Buchheit | Linkedin

Kevin Ceneviva
Executive VP of Operations
Elite Alliance Hospitality

Prior to joining Elite Alliance, Kevin served as the Vice President of Operations for ClubCorp overseeing their residence club division domestically and internationally; previous to assuming this responsibility, Kevin was the a General Manager at the historic Pinehurst Resort. He began his hospitality career with Hyatt Hotels where he served in several executive roles and was involved in many facets of the operations, several startups and extensive renovations. Kevin provides 30 years of Hospitality knowledge in full services hotels, resorts, whole ownership and fractional developments in the luxury segment.

Kevin Ceneviva
Executive VP of Operations
Elite Alliance Hospitality

Prior to joining Elite Alliance, Kevin served as the Vice President of Operations for ClubCorp overseeing their residence club division domestically and internationally; previous to assuming this responsibility, Kevin was the a General Manager at the historic Pinehurst Resort. He began his hospitality career with Hyatt Hotels where he served in several executive roles and was involved in many facets of the operations, several startups and extensive renovations. Kevin provides 30 years of Hospitality knowledge in full services hotels, resorts, whole ownership and fractional developments in the luxury segment.

(214) 393.2842 – Direct
(214) 263.7861 – Cell
kceneviva@elitealliance.com
Kevin Ceneviva | Linkedin

Traci Clark
VP of Human Resources
Elite Alliance

Prior to joining Elite Alliance, Traci served as the HR Business Partner at the Genesee Brewery. With her extensive human resource background Traci will lead the Human Resources function focusing on all aspects of human resources including payroll, benefits and strategy. Traci enjoys spending time outdoors, hiking, exploring new places with her son and 2 rescue dogs and loves country music.

Traci Clark
VP of Human Resources
Elite Alliance

Prior to joining Elite Alliance, Traci served as the HR Business Partner at the Genesee Brewery. With her extensive human resource background Traci will lead the Human Resources function focusing on all aspects of human resources including payroll, benefits and strategy. Traci enjoys spending time outdoors, hiking, exploring new places with her son and 2 rescue dogs and loves country music.

(214) 326.0297 – Direct
(585) 474.5888 – Cell
tclark@elitealliance.com
Traci Clark | Linkedin

Melanie Brumbaugh
Director of Reservations
Elite Alliance Hospitality

Prior to joining Elite Alliance, Melanie spent ten years planning and managing events in boutique hotels, conference centers, and colleges. She also earned a Bachelor’s Degree in Applied Economics & Management from Cornell University. Melanie has a strong background in hospitality operations, management, and accounting. She is also hyper focused on details, organization, and financial performance.

Melanie Brumbaugh
Director of Reservations
Elite Alliance Hospitality

Prior to joining Elite Alliance, Melanie spent ten years planning and managing events in boutique hotels, conference centers, and colleges. She also earned a Bachelor’s Degree in Applied Economics & Management from Cornell University. Melanie has a strong background in hospitality operations, management, and accounting. She is also hyper focused on details, organization, and financial performance.

(214) 396.7179 – Direct
mbrumbaugh@elitealliance.com
Melanie Brumbaugh | Linkedin

Karrie Mastrella
Director of Membership
Elite Alliance Exchange

Prior to joining Elite Alliance, Karrie worked in the sport industry, working for professional hockey and lacrosse teams. Her experience includes roles in customer relations, as well as event planning and travel coordination. As Director of Membership, she focuses on building genuine connections with Elite Alliance members to make their membership experience memorable.

Karrie Mastrella
Director of Membership
Elite Alliance Exchange

Prior to joining Elite Alliance, Karrie worked in the sport industry, working for professional hockey and lacrosse teams. Her experience includes roles in customer relations, as well as event planning and travel coordination. As Director of Membership, she focuses on building genuine connections with Elite Alliance members to make their membership experience memorable.

(214) 396.3831 – Direct
kmastrella@elitealliance.com

Colleen Brett
Director of Communications
Elite Alliance

Prior to joining Elite Alliance, Colleen spent time living and working in Thailand. Colleen’s adventures throughout South East Asia gave her experience in the travel industry and has led to her passion for creating meaningful and authentic experiences for Elite Alliance members. Colleen has a strong background in public relations, promotions, and community outreach. She maintains the brand voice on all communication outlets to potential clients, current members and guests, and the general public across all divisions of Elite Alliance.

Colleen Brett
Director of Communications
Elite Alliance

Prior to joining Elite Alliance, Colleen spent time living and working in Thailand. Colleen’s adventures throughout South East Asia gave her experience in the travel industry and has led to her passion for creating meaningful and authentic experiences for Elite Alliance members. Colleen has a strong background in public relations, promotions, and community outreach. She maintains the brand voice on all communication outlets to potential clients, current members and guests, and the general public across all divisions of Elite Alliance.

(214) 396.5885 – Direct
cbrett@elitealliance.com
Colleen Brett | Linkedin

Jennie Daniels
Director of Partnerships
Elite Alliance

Prior to joining Elite Alliance, Jennie worked in the banking industry for Wells Fargo Home Mortgage for over thirteen years. She has an extensive background in home mortgage, customer service, event planning, sales and marketing. Jennie’s travel experiences and passion for travel provide Elite Alliance members with an unparalleled commitment in making their travel adventures unforgettable.

Jennie Daniels
Director of Partnerships
Elite Alliance

Prior to joining Elite Alliance, Jennie worked in the banking industry for Wells Fargo Home Mortgage for over thirteen years. She has an extensive background in home mortgage, customer service, event planning, sales and marketing. Jennie’s travel experiences and passion for travel provide Elite Alliance members with an unparalleled commitment in making their travel adventures unforgettable.

(214) 396.6492 – Direct
jdaniels@elitealliance.com
Jennie Daniels | Linkedin

Ingrid Alvarez
Exchange Coordinator
Elite Alliance Exchange

Prior to joining Elite Alliance, Ingrid spent several years as a Training Manager. She has extensive experience in customer service, sales, home mortgage, and educational marketing. Ingrid is highly involved in her community — she directs plays, participates in youth advocacy groups, and enjoys swimming and horseback riding. She is proud to be a part of the Elite Alliance family.

Ingrid Alvarez
Exchange Coordinator
Elite Alliance Exchange

Prior to joining Elite Alliance, Ingrid spent several years as a Training Manager. She has extensive experience in customer service, sales, home mortgage, and educational marketing. Ingrid is highly involved in her community — she directs plays, participates in youth advocacy groups, and enjoys swimming and horseback riding. She is proud to be a part of the Elite Alliance family.

(214) 396.6590 – Direct
ialvarez@elitealliance.com

Faith Thompson
Reservation Specialist
Elite Alliance Hospitality

Prior to joining the Elite Alliance team, Faith kicked off her training with the Walt Disney World College Program. Faith is very proud of her Mouster’s Degree! Since then she has built up an extensive background in fine dining, catering and banquets, event planning and office administration. She developed a strong passion for worldly travel when she visited England for the first time.

Faith Thompson
Reservation Specialist
Elite Alliance Hospitality

Prior to joining the Elite Alliance team, Faith kicked off her training with the Walt Disney World College Program. Faith is very proud of her Mouster’s Degree! Since then she has built up an extensive background in fine dining, catering and banquets, event planning and office administration. She developed a strong passion for worldly travel when she visited England for the first time.

(214) 396.2813 – Direct
fthompson@elitealliance.com
Faith Thompson | Linkedin

Bertha Calvo
Assistant Reservations Manager
Elite Alliance Hospitality

Bertha was born and raised in Monterrey, N.L., Mexico. She moved to the US in 2001, earning a degree in Business Administration and International Business from the University of Houston. Bertha’s interest in international cultures and the hospitality business led to a long-term placement at Red Frog Beach Resort, in Bocas del Toro, Panama. During this time, Bertha held the position of reservations manager providing additional support and guidance to clients and colleagues for a wide range of issues such as operational improvement, reservations, marketing, customer service and training to help maximize the profitability within the luxury resort.

Bertha Calvo
Assistant Reservations Manager
Elite Alliance Hospitality

Bertha was born and raised in Monterrey, N.L., Mexico. She moved to the US in 2001, earning a degree in Business Administration and International Business from the University of Houston. Bertha’s interest in international cultures and the hospitality business led to a long-term placement at Red Frog Beach Resort, in Bocas del Toro, Panama. During this time, Bertha held the position of reservations manager providing additional support and guidance to clients and colleagues for a wide range of issues such as operational improvement, reservations, marketing, customer service and training to help maximize the profitability within the luxury resort.

bcalvo@elitealliance.com
Bertha Calvo | Linkedin

Lisa Freeman
Assistant Reservations Manager
Elite Alliance Hospitality

Prior to joining Elite Alliance, Lisa held various roles with ClubCorp including guest services, reservations and event planning. She also has years of experience in Human Resources, Supply Chain and logistics. She has a great enthusiasm for travel and is excited to assist guests, Owners and members with their travel plans.

Lisa Freeman
Assistant Reservations Manager
Elite Alliance Hospitality

Prior to joining Elite Alliance, Lisa held various roles with ClubCorp including guest services, reservations and event planning. She also has years of experience in Human Resources, Supply Chain and logistics. She has a great enthusiasm for travel and is excited to assist guests, Owners and members with their travel plans.

(214) 504-2433 – Direct
lfreeman@elitealliance.com
Lisa Freeman | Linkedin

Teresa Sadowski
Exchange Coordinator
Elite Alliance Exchange

Prior to joining the Elite Alliance team, Faith kicked off her training with the Walt Disney World College Program. Faith is very proud of her Mouster’s Degree! Since then she has built up an extensive background in fine dining, catering and banquets, event planning and office administration. She developed a strong passion for worldly travel when she visited England for the first time.

Teresa Sadowski
Exchange Coordinator
Elite Alliance Exchange

Prior to joining the Elite Alliance team, Faith kicked off her training with the Walt Disney World College Program. Faith is very proud of her Mouster’s Degree! Since then she has built up an extensive background in fine dining, catering and banquets, event planning and office administration. She developed a strong passion for worldly travel when she visited England for the first time.

(214) 396.8160 – Direct
tsadowski@elitealliance.com

Saige Prosser
Exchange Coordinator
Elite Alliance Exchange

Prior to joining Elite Alliance, Saige worked as an Event Coordinator for Walt Disney World. She has a Bachelor of Science in Hospitality Management and four years of hotel experience. Saige’s passion for travel began when she spent a summer working on Mackinac Island in Michigan. Her extensive background has created a love for travel planning.

Saige Prosser
Exchange Coordinator
Elite Alliance Exchange

Prior to joining Elite Alliance, Saige worked as an Event Coordinator for Walt Disney World. She has a Bachelor of Science in Hospitality Management and four years of hotel experience. Saige’s passion for travel began when she spent a summer working on Mackinac Island in Michigan. Her extensive background has created a love for travel planning.

(214) 396.3652 – Direct
sprosser@elitealliance.com
Saige Prosser | Linkedin

Kendra Bush
Exchange Coordinator
Elite Alliance Exchange

Prior to joining Elite Alliance, Kendra began her career in the customer service industry. After several years with Wegmans, she achieved a Bachelor of Fine Arts degree and pursued trades in the jewelry and toolmaking industries― both of which have sharpened her attention to detail. Kendra enjoys the outdoors with her dog, loves a good road trip, and aims to find the perfect cup of coffee wherever she travels.

Kendra Bush
Exchange Coordinator
Elite Alliance Exchange

Prior to joining Elite Alliance, Kendra began her career in the customer service industry. After several years with Wegmans, she achieved a Bachelor of Fine Arts degree and pursued trades in the jewelry and toolmaking industries― both of which have sharpened her attention to detail. Kendra enjoys the outdoors with her dog, loves a good road trip, and aims to find the perfect cup of coffee wherever she travels.

(214) 576.0015 – Direct
kbush@elitealliance.com

Colt Kramell
VP of Real Estate
Elite Alliance

With an extensive hospitality background, Colt comes to Elite Alliance leading it’s Resort Real Estate division. Prior to joining the team, Colt’s career led him across the United States managing operations for over 4000 resort and hotel accommodations, and 800+ luxury vacation homes. With proficiency in Fractional Ownership and Resort Operations, Colt guides a Residence Club development from conception to occupancy including product design, legal structuring, marketing strategy, sales oversight, and delivery.

Colt Kramell
VP of Real Estate
Elite Alliance

With an extensive hospitality background, Colt comes to Elite Alliance leading it’s Resort Real Estate division. Prior to joining the team, Colt’s career led him across the United States managing operations for over 4000 resort and hotel accommodations, and 800+ luxury vacation homes. With proficiency in Fractional Ownership and Resort Operations, Colt guides a Residence Club development from conception to occupancy including product design, legal structuring, marketing strategy, sales oversight, and delivery.

(214) 396.5199 – Direct
ckramell@elitealliance.com
Colt Kramell | Linkedin

Jay LeDuc
Director of Sales and Operations
Elite Alliance Real Estate

Jay joins Elite Alliance with unique and accomplished background in Real Estate Sales, Hospitality, and Home Exchange. Most recently, Jay was Real Estate Sales Executive for the record-breaking pre-sale of Four Seasons Private Residences Nashville. Additionally, the impact of Jay's leadership and innovation in previous operational and strategic roles have led to new standards in member engagement and retention in home exchange and private club management.

Jay LeDuc
Director of Sales and Operations
Elite Alliance Real Estate

Jay joins Elite Alliance with unique and accomplished background in Real Estate Sales, Hospitality, and Home Exchange. Most recently, Jay was Real Estate Sales Executive for the record-breaking pre-sale of Four Seasons Private Residences Nashville. Additionally, the impact of Jay's leadership and innovation in previous operational and strategic roles have led to new standards in member engagement and retention in home exchange and private club management.

(707) 337.0752 – Direct
jleduc@elitealliance.com

Deana Dillon
Director of Human Resources & Accounting
Elite Alliance

Deana came to Elite Alliance with extensive experience in accounting and human resources. She graduated from Roberts Wesleyan College and received a Bachelor of Science in Business Administration. Deana is actively involved at Oasis Church and The Charles Finney School. She spends her free time with her husband, children and grandchildren.

Deana Dillon
Director of Human Resources & Accounting
Elite Alliance

Deana came to Elite Alliance with extensive experience in accounting and human resources. She graduated from Roberts Wesleyan College and received a Bachelor of Science in Business Administration. Deana is actively involved at Oasis Church and The Charles Finney School. She spends her free time with her husband, children and grandchildren.

(214) 393.3990 – Direct
ddillon@elitealliance.com
Deana Dillon | Linkedin

Chanteal Clement
Accounting Assistant
Elite Alliance

Prior to joining Elite Alliance, Chanteal spent time achieving her degree in Hospitality Management. She brings experience in Accounting, Travel & Event Planning, Customer Service and Business Operations. Culinary Arts has been her passion since a young age and drives her love for experiencing new foods and travelling. Chanteal enjoys being with her son, going on adventures together all over the States.

Chanteal Clement
Accounting Assistant
Elite Alliance

Prior to joining Elite Alliance, Chanteal spent time achieving her degree in Hospitality Management. She brings experience in Accounting, Travel & Event Planning, Customer Service and Business Operations. Culinary Arts has been her passion since a young age and drives her love for experiencing new foods and travelling. Chanteal enjoys being with her son, going on adventures together all over the States.

cclement@elitealliance.com

Curtis Moran
Director of Web Development
Elite Alliance

Prior to joining Elite Alliance, Curtis worked as a Systems Analyst in the greater Rochester area. When Curtis isn’t having fun tinkering with computer technology, he shares his passion of music by playing bass in the David Bowie tribute band Hunky Dory.

Curtis Moran
Director of Web Development
Elite Alliance

Prior to joining Elite Alliance, Curtis worked as a Systems Analyst in the greater Rochester area. When Curtis isn’t having fun tinkering with computer technology, he shares his passion of music by playing bass in the David Bowie tribute band Hunky Dory.

cmoran@elitealliance.com

John Knappert
Web Developer
Elite Alliance

Prior to joining Elite Alliance, John was an integral part of the IT Team for the State of New York. He graduated college with a Bachelor’s degree in Computer Science, and enjoys working in Elite Alliance’s information technology department. When John isn’t busy discovering new ways to enhance Elite Alliance’s website platform, he can be found biking or playing board games with his wife and friends.

John Knappert
Web Developer
Elite Alliance

Prior to joining Elite Alliance, John was an integral part of the IT Team for the State of New York. He graduated college with a Bachelor’s degree in Computer Science, and enjoys working in Elite Alliance’s information technology department. When John isn’t busy discovering new ways to enhance Elite Alliance’s website platform, he can be found biking or playing board games with his wife and friends.

jknappert@elitealliance.com

Randi Ceneviva
Accounting Assistant
Elite Alliance Hospitality

Prior to joining Elite Alliance Hospitality, Randi began her career in the hospitality industry with ClubCorp at the historic Pinehurst Resort North Carolina, Telluride Colorado and in Dallas Texas, and held senior management positions in both the Front Office, Guest Services and Reservation Departments. She has over 25 years of management experience and customer interaction involving front of house operations focusing on full- service hotels, private residential communities, golf resorts, and fractional ownership properties.

Randi Ceneviva
Accounting Assistant
Elite Alliance Hospitality

Prior to joining Elite Alliance Hospitality, Randi began her career in the hospitality industry with ClubCorp at the historic Pinehurst Resort North Carolina, Telluride Colorado and in Dallas Texas, and held senior management positions in both the Front Office, Guest Services and Reservation Departments. She has over 25 years of management experience and customer interaction involving front of house operations focusing on full- service hotels, private residential communities, golf resorts, and fractional ownership properties.

(281) 800.1008 – Direct
rceneviva@elitealliance.com

Eli Thompson
Director of Operations for Equity Residences
Elite Alliance Hospitality

Eli joined the Elite Alliance team with a wealth of experience in asset management, operational efficiency, and international business. His current role is Director of Operations for the Equity Residences’ portfolio of luxury vacation homes. Originally hailing from Louisville, KY, Eli is now a proud resident of the Lone Star State. Eli holds a B.A. in Finance from Murray State University and is an alumnus of the International Finance program at the University of Regensburg in Germany.

Eli Thompson
Director of Operations for Equity Residences
Elite Alliance Hospitality

Eli joined the Elite Alliance team with a wealth of experience in asset management, operational efficiency, and international business. His current role is Director of Operations for the Equity Residences’ portfolio of luxury vacation homes. Originally hailing from Louisville, KY, Eli is now a proud resident of the Lone Star State. Eli holds a B.A. in Finance from Murray State University and is an alumnus of the International Finance program at the University of Regensburg in Germany.

(619) 796.3501 – Direct
ethompson@elitealliance.com