Careers

Elite Alliance delivers world-class travel experiences to owners and guests by providing an unsurpassed standard of quality through our real estate sales, hospitality management services, and exclusive exchange program. We are excited to provide a service-driven, innovative network where people are our focus and Clients and Team Members alike are treated as family. If you are interested in joining our Team, available job positions in Real Estate, Hospitality, and Exchange are listed below.
We are always looking to add outstanding talent to our Team.
Click here to submit your resume.

Competitive Compensation

We value every single Team Member who works with us and pay competitive salaries.

Time Off and Paid Holidays

Team Members enjoy an incredibly generous paid time off policy including six paid holidays and the opportunity to roll PTO time over year to year.

Financial/Retirement Planning

Elite Alliance offers a SIMPLE IRA match plan and one-on-one financial planning with a retirement advisor, through our partnership with Brighton Securities (www.brightonsecurities.com).

Health, Dental & Vision

Eligible Team Members may elect to participate in the company’s generous health, dental and vision insurance coverage for their family.

Long Term Disability, Short Term Disability & Life Insurance

Team Members are provided, at no cost to the employee, Long Term Disability, Short Term Disability and a Basic Term Life Insurance Policy.

The Good Food Collective

Team Members are provided a weekly “food share” through The Good Food Collective (www.thegoodfoodcollective.com), so they can take home fresh fruits and vegetables to share with their family.

Costco

Team Members are provided an annual membership to Costco Wholesale.

Travel Policy

Team Members are encouraged to experience properties within Elite Alliance’s portfolio, as detailed in the companies Travel Benefit Policy.

Wellness Wednesdays

The first Wednesday of each month, Team Members participate in a company sponsored “wellness” activity. Past activities have included: yoga sessions, spin classes, financial planning, and local volunteer work.

* Benefits subject to change based on employment and company divisions


Openings

  • Exchange Coordinator

    Job Title: Exchange Coordinator

    Employment Classification: Full-time non- exempt (hourly)

    Location: Corporate Office - Rochester, New York

    The Membership Exchange Team (MET) at Elite Alliance are skilled hospitality professionals that deliver excellent service to our membership and partners. The Membership Exchange Teams primary focus is to liaison with the members, requiring hospitality-minded individuals, who create “once in a lifetime” moments for our members, their families and friends. From onboarding and integrating new members to addressing daily requests and aligning members with unprecedented experiences that drive more activity within Elite Alliance, The MET is a vital component to Elite Alliance.

    A Membership Exchange Coordinator must be proactive, organized, an excellent communicator and able to implement successful strategies that exceed member/partner needs and expectations. The ability to think quickly on your feet, adapt under pressure, enjoy a fast-paced environment that is constantly changing, and being an integral component to a team are a must. You must be able to efficiently multi-task. In addition:

    • Collaborate with the team to ensure each member receives prompt responses to all inquires
    • Interact daily with members and partners via phone, email and live chat
    • Address all member inquiries regarding travel, exchanges, fees, property details, etc.
    • Facilitate resolutions for members concerns and quickly resolve conflicts
    • Understand the intricates of club membership to maximize membership potential
    • Liaison between operations and sales at the property level
    • Build positive relationships, mutual trust, and respect within the Elite Alliance team
    • Adhere to all standards of operations, policies and procedures and oral instructions
    • Because of fluctuating demands, it may be necessary that each employee perform a multitude of different functions; therefore, you will be expected to help others when the occasion arises

    Experience and Qualifications

    • 1-3+ years of customer service and/or hospitality experience
    • Excellent writing and grammar skills, ability to ‘think out of the box’
    • Strong understanding of the luxury industry, global cultures, and international travel
    • General understanding of CRM systems and functionality
    • Computer savvy; proficiency in Microsoft Office, ability to track requests, manage database information
    • College education
  • Director of Operations

    Job Title: Director of Operations

    Employment Classification: Exempt

    Location: Elite Alliance Hospitality Corporate Office

    The primary purpose of this position is to provide the direct leadership, asset management, and operations involving the portfolio of select luxury residences in accordance with policies, standards, and guidelines. The Director of Operations will serve as the primary resource to assigned third party service providers and is accountable for the quality and success of the operations, hospitality services, asset management, maintenance, custodial and physical plant services, and oversight. This position will work closely with the Executive Vice President, Director of Accounting, and Director of Reservations to fulfill Elite Alliance Hospitality’s (EAH) obligations and responsibilities to the residences, guests, investors, and clients. The person having this position must be able to develop, implement, and evaluate a level of service that exceeds the expectations of the guests, investors, and clients. In addition, the Director of Operations will assist the EAH Corporate team involving special tasks, operations, programs, and projects.

    The needs to be fulfilled and the duties to be performed by the person holding this position require that the individual is available to travel frequently, domestically, and internationally.

    The objective of this position is to ensure guests, investors, and client satisfaction, operational efficiency, and cost controls.

    This position must possess good communication skills, problem, and conflict resolution, and have a thorough understanding of policies, standards, procedures, and expectations.

    Based upon fluctuating demands and to exceed client and guest expectations, it may be necessary for the Director of Operations to perform a multitude of different functions not specifically related to the position. Responsibilities and job descriptions are subject to review and revision.

    Essential Functions and Accountabilities

    General Accountabilities:

    1. Adhere to all standards of operations, policies, procedures, manuals, memos and oral instruction;
    2. Ensure that service is professional, discreet, and personalized;
    3. Assist in development and implementation of special projects;
    4. Ensure that all third party service providers are trained and deliver the highest standards of service;
    5. Maintain good, professional, and accurate communication with employees, third party service providers, guests, investors, and clients;
    6. Ensure proper follow-up and resolution of guests’, investors’, and clients’ concerns;
    7. Possess a thorough knowledge of all services and amenities;
    8. Ensure all calls are answered in a courteous, professional, and efficient manner;
    9. Maintain a high level of cleanliness in all work areas;
    10. Maintain an increased awareness of safety issues; and
    11. Attend all relevant meetings.

    Administrative Accountabilities:

    • Assist in creating and implementing standards, policies, and procedures;
    • Possess a thorough understanding and utilize the Property Management System(s);
    • Coordinate and schedule tasks and projects to align with occupancy, availability, and potential revenue earnings;
    • Implement emergency procedures such as storm, fire, and inclement procedures;
    • Ensure accurate information is provided on the residence descriptions and profiles;
    • Have a full comprehension of all guests’, investors’, and clients’ guidelines and usage policies;
    • Implement clearly established checklists and procedures;
    • Ensure all residences are in compliance with safety practices;
    • Review all third party service contracts and ensure compliance;
    • Ensure residence inventories are setup to standards and to established par levels;
    • Coordinate renovations, special projects, and work order schedules; and
    • Maintain equipment and supplies inventory.

    Accounting & Revenue Management Accountabilities:

    • Process all invoices for goods and services rendered in a timely basis;
    • Responsible for accounting payables including collecting invoices, coding processing, and recording invoices for payment;
    • Assist in the development of capital and reserve improvement plans for each residence;
    • Ensure that all accounting standards, GAAP, are adhered to;
    • Manage expenditures to the approved operating budget and reserve budget(s);
    • Assist in the preparation of residence rates and service fees; and
    • Conduct monthly inventories as set forth in the standard operating procedures (SOPs).

    Service Provider Accountabilities:

    • Ensure all third-party service providers maintain a high level of service;
    • Ensure all third-party service providers adhere to dress code policies for their scheduled shifts;
    • Work with third party service providers to ensure performance aligns with EAH policies and procedures;
    • Orientate third party service providers to the residences;
    • Review third party service providers agreements, accountabilities, and responsibilities;
    • Ensure safety compliance; and
    • Assist with negotiating terms, conditions, and pricing with third party service providers.

    Guests, Investors, and Clients Accountabilities:

    • Ensure proper arrival and departure procedures are fulfilled with guests, investors, and clients;
    • Responsible for investor and guest problem resolution;
    • Review investor and guest surveys and feedback and address accordingly; and
    • Ensure effective communication occurs between others, guests, investors, and clients.

    Operations Accountabilities:

    • Perform on-site residence inspections on a frequent basis;
    • Ensure that residences are maintained in good and safe condition;
    • Maintain residences so that they are esthetically at their best;
    • Ensure all maintenance issues are addressed in a timely manner;
    • Maintain accurate checklists and records of maintenance and repairs;
    • Assist with onboarding and staging new residences with inventory and supplies, standards, etc.;
    • Maintain a good working relationship with the vendors and third party service providers;
    • Ensure safety equipment such as fire safety systems, water valves, and first aid kits, etc. are inspected and in good condition;
    • Outsource projects requiring a licensed and certified professional;
    • Oversee planning, implementing, monitoring, and documenting programs, i.e., preventive maintenance, appliance maintenance, equipment maintenance, etc.;
    • Responsible for implementing policies and procedures involving severe weather, safety, and fire;
    • Ensure the completion of work orders;
    • Aid and instruct third party service providers with scheduling work, ordering materials, and completing assignments by specified dates;
    • Periodically review and update procedures for all residence inventory;
    • Coordinate, evaluate, and review service agreements relevant to area of responsibility; and
    • Ensure each residence is in compliance with codes.

    Other Accountabilities

    Because of the fluctuating demands of the operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of this position will be the expectation to help others when the occasion arises. Accordingly, this position will be expected to perform other tasks and duties as needed or as directed.

    Reporting Relationships

    Reports Directly to: Executive Vice President of Operations

    Directly Supervises: Residence third party service providers

    Indirectly Supervises: N/A


    Education/Experience/ Certificates/Licenses

    1. Five years’ experience in asset management, hotel/ resort operations, or property management in related job preferred;
    2. Computer literate;
    3. Current/valid driver’s license and passport is required;
    4. Proficiency in Microsoft Office Applications with emphasis on Excel required;
    5. Strong analytical skills, problem-solving capability, and innovative thinking;
    6. Strong oral and written communication skills;
    7. Ability to establish priorities, work independently, and multi-task effectively in a fast-paced environment; and
    8. Strong attention to detail and highly developed organizational skills.

    Budget Control Responsibilities

    Accounting procedures to include inventory procedures, monthly financial forecast, annual budgeting procedures (payroll and other expenses), capital expenditures, and month end analysis.

    Security/Confidentiality

    Maintain an increased awareness of safety issues. Ensure all security policies and procedures are observed in areas such as computer security, keys, locks, inventory, and investor/guest information.

    Performance Standards

    1. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals;
    2. Must be able to travel domestically and internationally on a frequent basis;
    3. Ability to write routine reports and correspondence; and
    4. Ability to speak effectively.

    Working Conditions/Environment/ Language Ability

    1. The noise level in the work environment is usually moderate;
    2. The person having this responsibility may have to lift to 100 lbs. on a daily basis;
    3. The person having this position may have to sit for seven (7) hours or stand and/or walk, push, kneel, bend, balance, squat, reach, and stretch for three (3) hours per day when the need arises;
    4. The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions; and
    5. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, investors, guests, service providers, and the general public.
  • Accounting Assistant

    Job Title: Accounting Assistant

    Employment Classification: Full-time non- exempt (hourly)

    Location: Corporate Office - Rochester, New York

    The Accounting Assistant will support Elite Alliance, Elite Alliance Hospitality, and its affiliate entities, in all aspects of accounting. The Accounting Assistant will be expected to assist the Accounting department with data entry, processing, and recording transactions, updating the ledger, assisting with audits or fact-checking, and preparing budgets and reports. This individual should be thorough, accurate, and honest with good bookkeeping skills. The person having this responsibility must be an excellent multitasker with exceptional communication and time management skills.

    • Keen working knowledge of QuickBooks online and Enterprise desktop software;
    • Proficient in PC applications such as Microsoft Office, including Word and Excel;
    • Proficiency with computers and bookkeeping software, strong typing skills;
    • Exceptional time management and verbal and written communication skills;
    • Familiarity with basic Accounting principles;
    • Professional manner, appearance and strong ethical code;
    • Ability to multitask and remain motivated and positive;
    • Commitment to working efficiently and accurately.
    • Assist in development and implementation of special projects;
    • Ensure immediate response is given to any and all Client comments and concerns and inform immediate Manager about concerns and assist in implementing corrective measures when deemed necessary;
    • Ensure that all programs and equipment is maintained in good, safe working condition;
    • Maintain a positive relationship with Employees and Clients;
    • Maintain constant communication between all departments;
    • Ensure all calls are answered in a courteous, professional and efficient manner;
    • Maintain a high level of cleanliness and safety in the work area;
    • Understand the various Property Management Systems;
    • Attend all relevant meetings.
    • Providing support to the Accounting Department by performing basic office tasks, such as filing, data entry, answering phones, processing the mail, etc.;
    • Accounts Payable - input invoices, W-9 maintenance, prepare check runs, process sales and tourism tax payments, 1099 preparation, mail owner commission statements;
    • Accounts Receivable - process daily deposits, apply cash receipts and upload imports.
    • Complete forms and remit country, state and local taxes and business tax payments for select Clients and Corporate;
    • Ensure accurate and timely reporting and deposit of receipts;
    • Provide service responses to written and telephone inquiries from Clients and Vendors on billing and collection inquiries;
    • Manage database of payment history, comment information, name and address changes and general account information;
    • Obtain W9 forms and other required vendor information to establish vendor records and files;
    • Report and remit country, states and local taxes (sales, use tax, etc.) associated with revenues earned by the for select Clients and Corporate;
    • File and maintain accounting records.
    • Human Resources - PTO tracking, filing, assist with benefit packet mailings;
    • Office Support - Assist with postage, shipping, supply order needs;
    • Confidentiality - Maintain an increased awareness of confidential matters pertaining to owner and employee information;